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Thank you for coming to our website. We hope you find a gift from earth. Enjoy!

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Help Center

Phone

+233 55 818 1739

1. Where are your products made?

All our products are truly handmade with love in our small production backyard in a tiny village known as Agona Swedru in Ghana. The Products are then hand packaged in our small factory in Accra by our tiny team

2. Where are your ingredients sourced from?

The majority of our ingredients are sustainably sourced from little family farms across Ghana

3. What is the shelf life for your products?

Our products naturally last about 2 years before their consistencies start to get weird. We recommend you using them within 8 months of opening though, because we do not use preservatives

4. Are your products natural, vegan and cruelty free?

Yes!

5. Which products should I use for my particular skin type

You will find all the information you need to make a decision about the right products for your skin type on this page: Recommendations for your skin type

6. Will your products work for me? What happens if they don’t?

Every skin type is different, but most of our customers have found success using them. We are hopeful that you will have the same experience. We however make no guarantees, and apologize if you find no success with our products. Please note that we do not accept returns or issue refunds on products that did not work for you.

7. How long will it take to see results?

Every skin type is different, but most of our customers have seen results after about 2 weeks, so we are hopeful that you will have the same experience. We however make no guarantees

1. How do I order?

Please place your order by clicking on the our the ‘Shop Nokware’ tab on our website, adding your desired items to your cart and checking out. Once your order is received, you will receive a confirmation email with your order number and order details

2. Do you accept international orders?

Absolutely!

3. What payment methods do you accept?

VisaCard, MasterCard, Mobile Money and Paypal

4. How will I know if my order has been received?

After placing your order you will receive a processing confirmation email with your order number. Please check your junk mail if you do not see it.

5. How soon can I expect my order?

We ship out within 1-3 business days of you placing an order. Shipping then takes an additional 3-6 business days with DHL.

6. How do I check the status of an order i have placed?

Click on the ‘my account’ tab on our website, Log in, then to go to the “Order History” section (located on the left frame). You will see all your Nokware orders along with their status and DHL tracking numbers.

1. Do you ship worldwide?

Absolutely! We ship anywhere in the world via DHL. Go on and place that order!

2. Can Nokware ship to PO Boxes/APO/FPO addresses?

We ship via DHL, which cannot deliver to PO Boxes.

3. What are your shipping rates?

Shipping rates are automatically at checkout, based on the weight of items selected and destination.

4. How do I track my order?

Once we are done processing your order, you will receive an email confirmation with your tracking number, as well as another email from DHL detailing your tracking information. Please allow up to 48 hours after receiving these emails to see any changes and updates when you track your package

5. What if I have any shipping issues?

From the time your package leaves our factory until it is delivered to your address, all shipping liability lies with DHL Worldwide Express services in your country. Please contact the DHL Worldwide Express services in your country with any shipping related issues

1. Order Processing

Once your order is placed it will be reviewed and processed.

Nokware reserves the right to cancel any orders that are not in line with our Terms and Conditions.

2. Shipping & handling

Orders received will be shipped within 1-3 business days.

Business Days: Monday – Friday, excluding public holidays in Ghana

Orders placed during the weekend will be processed on the next business day.

3. Shipment Timing

If you have a question about the status of your order, please reference the tracking number in your confirmation email and track your package.

If you still have additional questions which the tracking information does not answer, email us at [email protected]. Please allow 24 business hours to receive a response.

Some countries might be subject to customs and taxes upon delivery. Please check with your DHL express services in your country before you order.

Prices and delivery charges displayed on our website do not include any duties your home country may charge you upon receiving your products. If you do incur incremental duties, please note that these will not be borne by Nokware Skincare as they are charged by the government of your home country. Nokware is unable to tell whether you will be charged or how much you will be charged.

 Duties and taxes

1. What is your return policy?

We do not accept returns of products

2. What if I am dissatisfied with your products?

We want you to be happy! In fact, the entire set up of our products and services are designed to do just that.

Please email [email protected] with any complaints or concerns. Please note that we do not accept returns of products, and we do not issue refunds for products that did not work for you.

3. What if I received damaged or broken products?

When your Nokware order arrives, please inspect the package for any damage. It is normal for the shipping package to show some wear, however, if you think a product in your shipment is damaged and you absolutely cannot use it, contact us immediately at [email protected]. Please provide the order number along with your phone number for fastest service. To ensure a resolution, please send a picture of the the original shipping package and the damaged product for inspection. If after having examined the product, we confirm that it is damaged, we will issue a refund for the price you paid for the product to the original purchaser’s method of payment.

4. What if I did not receive exactly what I ordered?

To ensure a resolution, please send a picture of the original shipping package and the received products for inspection. If after having examined the product, we confirm that you did receive the wrong products or quantities, we will issue a refund for the price you paid for the product to the original purchaser’s method of payment, or ship a replacement or the additional quantities to you free of charge.

Please send an email to [email protected]

5. Refunds

We only issue refunds on products that are damaged beyond usage ability. Please email [email protected] with all refund requests

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